Dear Reader,

Service—how we treat those whom we serve may be the most important consideration in business today. Service is not merely a transaction but rather a lasting relationship built on the satisfaction of meaningful needs.

Companies must be responsive, trustworthy, understanding, and all the things we might expect from our everyday relationships. That is, professional relationships now look a lot like personal relationships, and to serve customers as well as we can, this reality is unavoidable.

Ultimately, being customer-centric is a pursuit of deep empathy.

In this edition of Highlights, we honor the importance of service. First, we celebrate a great accomplishment by the Suwanee Plastic Modular department, who reduced standard lead times to three days through teamwork and process improvements. Then, as the new Head of Customer Care, I am pleased to share the progress and future ambitions of our service-oriented Customer Care teams. Following is a closer look at our new service center in Fresno, California, where the west coast Habasit­ team is already making an impact.

We fully intend for stories like these to be told regularly as we continue to champion the customer every day. We expect no shortage of innovation in our mission to maintain and strengthen our customer relationships in the years to come.

We hope you enjoy and look forward to our next opportunity to serve you.

Nick Cannon
Head of Customer Care,
Habasit America
Pam Hill

HIGHLIGHTS details

Edition 02/2018

Highlights is published three times a year in English, German, Italian, Spanish, French, Russian, Polish, Turkish, Dutch, Chinese and Japanese.

Circulation: 21,000

Publisher: Habasit America LLC, 805 Satellite Blvd NW Suwanee, GA 30024, www.habasitamerica.com

Responsible for the content: Anna Marcol, Sonja Strimitzer, Inken Budecker, Susan Dijkhuizen, Izabela Panol

Editor-in-chief: Sonja Strimitzer

Co-editor: Ryan Ensor

Editorial team: Shelby Stuart (ST)

Translation service: Justyna Ziębka

E-mail: highlights@habasit.com

Design and lithography: IKROPKA

Reprinting these articles (texts & illustrations) or excerpts thereof requires the expressed written permission of the publisher.

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